Module 2 Test Welcome to your Module 2 Test, July 24th 2017 PLEASE READ INSTRUCTIONS BEFORE YOU START Instructions This is a multiple choice test. Only one answer is correct. Click whichever you think is the correct answer. You can retake the test as many times as you need until you pass, when you can go on to take Module 2 test. It doesn’t matter how long you take there is no time limit. Enter your Full Name and Email to begin... NameEmail1) Which of these are popular interviewer questions? Why should we employ you? What is your favourite colour? How much was your first salary? Are you an honest person?2) Who should you make sure has heard all your important announcements? The first person to arrive A ‘buddy’ volunteer The whole group One person from each party travelling together3) When should you never give a talk? At the end of the day When the group are tired In a bar On the coach4) Which of these should your group bring to the introductory briefing? Air tickets, packing list and shopping list Packing list, address book and passport Insurance policy, air tickets, medication list Medication list, air tickets, shopping list5) What should you mention about health on tour? Drinking water, foods to avoid Diseases that can be caught in the area Vaccinations the group need Where to buy a first aid kit6) When should you tell your group about optional excursions they can do? The day before At the introductory briefing On departure You don’t – they find out from the brochure7) What should you use notices for? To advise about local attractions To tell them about last minute changes To tell them what time the next departure is To remind them of activities, timings and options for the day, plus any important information you couldn’t give at a briefing8) When should you give a talk about local geography, history and culture? On arrival at the airport During transfer to the hotel At the introductory briefing During the first day after arrival9) When talking to the media after an emergency you should... Give full details of what happened and your opinion about who was to blame Refuse to talk to them at all Politely but firmly state that you are not authorised to comment on behalf of your employer Give them the telephone number of your employer’s Press Officer10) If you get a poor local guide you should... Report them at once to your employer Tell them you don’t want to work with them and act as the guide yourself Insist the local agent send you another guide Do your best to work out a solution, getting a balance between your group’s needs and the guide’s self esteem11) When meeting your group at the airport someone’s luggage has not arrived. Would you: tell the group to go on to the hotel alone while you deal with the paperwork Go to the hotel and tell the affected passenger to get a taxi Ask the whole group to wait 15 minutes while you seek advice from the airline desk Do nothing till you get to the hotel then ring the airline12) If you have children in your group you should... Baby sit every night so the parents can go out and have fun Insist you are not a child minder and offer no extra help Offer to bay sit once a week and do your paperwork while the kids play Arrange a child-friendly activity once or twice a week so parents can have a night outBe sure to click Submit Test to see your results!