Module 5 Test Welcome to your Module 5 Test, September 21st 2017 PLEASE READ INSTRUCTIONS BEFORE YOU START Instructions This is a multiple choice test. Only one answer is correct. Click whichever you think is the correct answer. You can retake the test as many times as you need until you pass, when you can go on to take Module 2 test. It doesn’t matter how long you take there is no time limit. Enter your Full Name and Email to begin... NameEmail1) Which of these must you tell the insurance company if one of your group is taken to hospital? What they last ate/drank Their name, the policy number and exactly where they are The best time to contact their relatives The name of the hotel you will be staying in next2) What will clients need if something is lost or stolen? To speak to their family – they will be upset To give their fingerprints to the police A police report The address of the police station so they can find it3) If you make a mistake you should Keep quiet, tell your self it was a ‘one off’ and won’t happen again Tell the group about it, ask their forgiveness and ask them not to say anything to your employer Tell your employer and offer to have your wages reduced Tell your employer and say what you have learned from it4) If there is a sudden outbreak of violence you should Contact head office as soon as possible and ask what to do Tell your group to stay put while you go to the embassy Make sure your group are somewhere safe then go to the police Contact head office as soon as possible and enlist the help of the local agent, guide, hotelier, police or embassy5) If someone in your group has money stolen you can expect The group to lend them money To lend them money yourself The local consulate to lend them money Their insurance company to propose a solution6) What will you have to take to a consulate to get an emergency passport for a client? A photo of the client A photocopy of their last passport A photo of the client and the number, date and place of issue of the lost passport The address of your hotel7) If someone loses their airline ticket The airline will replace it free The airline will not replace it – the client will have to pay for another ticket on a different flight The airline can issue a replacement ticket to be collected on departure at the airport The airline will let the client travel without a ticket8) Your group’s homebound flight is cancelled an hour after check in due to adverse weather conditions, so You can expect nothing – the airline may not offer any help The airline is obliged to pay for accommodation and meals till they get home The airline will probably issue a meal voucher if the group has been waiting longer than two hours You cannot leave the airport until the airline books them another flight9) What’s the best way to deal with someone who doesn’t seem to get on with the rest of the group? Make sure you sit next to them all the time Try to find some common ground between them and the others Just ignore them – it’s their own fault if they are anti-social Ask the group to be nicer to them10) What should you do if someone is consistently late for departures? Be tolerant – they are on holiday after all Remove them from the tour Exclude them from the next activity Politely warn them that you will leave without them next time (and do it)11) A couple argue every day and the group have come to you to tell you this is spoiling their tour. Do you Take them to one side and warn them that their arguments are upsetting people and they must stop or keep it in their own room Throw them off the tour Nothing- it’s none of your business Phone head office for advice12) On a day hike someone falls and breaks his leg. You notice he is wearing sandals he bought from a local market stall – even though you told everyone at the beginning of the tour a week ago to wear appropriate footwear for hikes. Who is responsible for this situation? The local guide – he didn’t inspect what the client was wearing before setting off The market trader The client You – you should have reminded everyone at the beginning of the walk to wear appropriate gearBe sure to click Submit Test to see your results!