get The Tour guide course

I clearly remember travelling with my young family on a tour with Maureen. She was training a Chinese tour leader to look after a party of Europeans in a journey across China involving trains, planes, boats and  buses in an environment when there was little English spoken and in a very different culture to that in Europe. I would be confident that Maureen will inspire the next generation of people who love to travel to provide life memories for the customers they care for.

Maureen is a fantastic facilitator, people feel at ease asking questions and it’s obvious she is concerned with her learners’ comfort and understanding. She never talks at people, but rather she works with people to develop their knowledge and skills. She is generous with her knowledge and happy to share her skills.

In essence, the tour leader is one of the major contributing factors toward the success of the trip. They must see, think, listen and plan everything, balancing the individual needs of different people of varying ages and backgrounds. I’ve never known another tour leader that has managed this in the same way as Maureen on our holiday in China. Maureen displayed so many fine qualities, actively engaging with all of us and really creating that feeling of a family for three weeks whilst looking after all of us.