Module 4 Test - Tour Guide Course

Welcome to your Module 4 Test,Â 29/03/2023

PLEASE READ INSTRUCTIONS BEFORE YOU START

Instructions

This is a multiple choice test. Only one answer is correct. ClickÂ whichever you think is the correct answer.

You can retake the test as many times as you need until you pass, when you can go on to take Module 2 test. Â It doesnâ€™t matter how long you take there is no time limit.

Enter your FullÂ Name and Email to begin...

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Why should you write down the PNRs on your groupâ€™s airline tickets?

In case the flight is delayed

For reconfirming their flights

In case of an accident

In case they miss their flight

Why is it very important to inspire confidence when you first met your group?

What type of credit card insurance is NOT acceptable on tour?

Any free insurance

Insurance they bought through the credit card company

Free insurance provided with gold cards

Standard insurance they got free when they took out their credit card

Which of these can you do on a â€˜recceâ€™?

Visit the local tourist office

Familiarise yourself with any walks included in the tour

Get to know the local agent

All of the above

Can you agree to compensate someone if they feel they have a justified complaint?

How would you deal with a miserable client?

What would you do if someone always arrives late?

Before setting off on a motor coach journey you should

Get one of the group to count heads

Tell them to sit in alphabetical order

Give a talk/narration before leaving

Warn them not to put heavy or breakable items in the overhead luggage racks

What does â€˜non endorsableâ€™ mean on an air ticket?

10.

If youâ€™re offered a free meal at a restaurant

11.

You can sell optional excursions and activities to your group

12.

Leading a group of North Americans itâ€™s best â€“ in general - to:

Be sure to click Submit Test to see your results!

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